Terms of Service

Welcome to Repairist. These Terms of Service ("Terms") govern your access to and use of our website, our doorstep repair service, our in-shop repair service, and any related products or content (together, the "Services") operated by Repairist.

By booking a repair, placing an order, or otherwise using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Services.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes are posted means you accept the updated Terms.

To use our Services you must be at least 18 years of age, or use the Services under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

• You must be the lawful owner of the device, or have the owner's permission to have it repaired.
• You agree to provide accurate, current, and complete information when booking a repair or placing an order.
• You are responsible for backing up your own data before any repair (see Warranty Policy and Limitation of Liability below).

Repairist provides professional mobile-device repair services, including doorstep repairs (where a technician visits your home, office, or chosen location) and in-shop repairs. Our services include, but are not limited to:

We reserve the right to refuse, modify, or discontinue any service at our discretion. A repair may be declined if a device is found to be tampered with, unsafe to work on, or beyond economical repair. Where a fault differs from the one reported, our technician will inform you before continuing.

Repairs can be booked through our website, by WhatsApp, or by phone. When you book, you agree to provide an accurate device description, fault details, and a valid contact number and address (for doorstep service).

• Scheduling: Appointment times are estimates. Traffic, weather, and prior jobs may affect a technician's arrival window; we will keep you informed of any delay.
• Service area: Doorstep service is currently available in Rawalpindi, Islamabad, Taxila and Wah Cantt. Please confirm coverage for your location before booking.
• Cancellation & rescheduling: You may cancel or reschedule before the technician is dispatched at no charge. A visit/diagnostic fee may apply if a technician has already travelled to your location.
• Availability: Please ensure someone aged 18+ is present at the agreed location and time so the technician can collect or work on the device.

Repair prices depend on the device model, the part required, and the nature of the fault. Where possible we provide an estimate before work begins. The final price is confirmed after diagnosis and your approval before any repair is carried out.

• Quotes are valid for a limited time and may change if the device condition or required parts differ from what was described at booking.
• Payment is due on completion of the repair. We accept Cash, Bank Transfer, JazzCash, and Easypaisa.
• A diagnostic or call-out fee may apply where a device is assessed but you choose not to proceed with the repair.

We stand behind our workmanship. Repairs carried out by Repairist using genuine parts are covered by a limited warranty against defects in the replaced part and our workmanship for the period communicated at the time of repair.

The warranty does not cover:

• Physical damage, liquid damage, or accidental damage occurring after the repair.
• Faults unrelated to the original repair, or pre-existing issues disclosed before repair.
• Devices that have been opened, tampered with, or serviced by a third party after our repair, including a broken warranty seal.

To make a warranty claim, please contact us with your tracking ID and a description of the issue. We may inspect the device before approving any claim.

To the maximum extent permitted by law, Repairist's total liability arising from or relating to any repair or use of the Services shall not exceed the amount you paid for that specific repair or order.

• Data: You are responsible for backing up your data before any repair. We are not liable for any loss of data, contacts, photos, or software that may occur during diagnosis or repair.
• Pre-existing conditions: Some devices may have hidden or pre-existing damage. We are not responsible for faults that become apparent during repair but were not caused by us.
• Indirect loss: We are not liable for any indirect, incidental, or consequential losses, including loss of use or business interruption.

Nothing in these Terms limits any liability that cannot be excluded under applicable law.